Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A manufacturer restocking fee of up to 25% could be issued if the product is returned.
PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nemasupply.com

 

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nemasupply.com and send your item to the returned address provided on the MRA.

 

Cancellations and Returns

Orders may not be canceled without the prior written consent of Nema Supply LLC. Goods may not be returned without the prior written consent of Nema Supply LLC. Non-warranty returns are subject to restocking charges.   Assignment. No rights or obligations arising under any contract between Nema Supply LLC and the Customer may be assigned or transferred by the customer without the prior written consent of Nema Supply LLC.

 

Tender

In the event or failure or refusal of the customer to accept delivery, no physical tender of the products by Company shall be necessary, but written notice of Company’s readiness and willingness to deliver any quantity of the goods at any time specified shall be equivalent to physical tender thereof.

 

Warranty and Remedies

Company’s products are warranted to be free from defects in material and workmanship at the date of shipment. NO OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL EXIST IN CONNECTION WITH THE SALE OR USE OF SUCH PRODUCTS. All claims under this warranty must be made in writing and delivered to Company prior to the expiration of one (1) year from the date of shipment from Company, or such claim shall be barred. Upon timely receipt of a claim, Company shall inspect the goods or parts claimed to be defective, and Company shall repair, or at its option, replace, free of charge, any goods or parts which it determines to have been defective at the time of shipment from Company; provided, however, that if circumstances are such as to preclude the remedying of warranted defects by repair or replacement, Company shall, upon return of the products, refund to Buyer any part of the purchase price of such products paid to Company. Freight for returning products to Company for inspection shall be paid by Buyer. The foregoing is the sole and exclusive remedy for any breach of warranty or for any other claim based on any defect in, or non-performance of, the products, whether based upon contract, warranty or negligence.