Shipping & Delivery
Nema Supply utilizes our choice of carrier for the default shipping methods for all orders. All shipping charges are calculated at the time of order, this is an estimate and final shipping charges are subject to change, or they can be charged to your company’s account number. (Orders requesting the use of customer shipping accounts are only accepted for shipment via UPS or FedEx.) For certain heavy orders, we use LTL carriers. LTL freight charges for additional services such as lift gate or residential, where applicable, are added to your invoice. All items ship from USA warehouses.
After receipt of your order, all ground, next-day, second-day, and air orders entered before the shipping deadline will generally be shipped the same day for items direct shipped from the manufacturer warehouse. If received after the shipping deadline, your order will generally be shipped the following business day. New customer opening a credit account should allow up to two business days to verify credit information. Backorders will automatically ship (via the same method as original shipment) when the product is in stock, with no additional delivery charges. Requests for changes to delivery addresses after shipment will incur carrier re-direct and administrative fees.
Tracking numbers are generated and available soon after we process your order from our facility (tracking from drop-shipment locations is not available online). The order cannot be tracked until the carrier has initially scanned the package at their facility (generally after 9 p.m. EST on shipment date). You may track your order online under your account page. Or, you can obtain your tracking number from your shipment confirmation email.